FREQUENTLY ASKED QUESTIONS
Every question you're thinking of, answered plainly.
If the question you have isn't here, bring it to the Receivables Review Call, the answer will be just as direct.
THE BASICS
What this is and isn't?
A managed receivables service. We set up and run your invoicing, payment reminders, payment options, dispute tracking, and weekly AR reporting — as an ongoing service, not software you have to learn or a project that ends. You keep doing the work; we make sure it turns into cash on a predictable rhythm.
No. There's nothing to log into and nothing to learn. You get a one-page weekly AR view delivered to you, and we handle the system behind it. If you ever want read-only visibility into the live picture, we can set that up, but the service is designed so you never have to touch it.
No, deliberately and structurally. We don't make collection calls, we don't take a percentage of what's collected, and every communication goes out in your business's own name, not ours. Legally and practically, you are running your own receivables process; we're the team operating it for you. When an account genuinely needs legal review or a licensed collection agency, we tell you that honestly and help you hand it off properly.
Software sends a reminder if someone sets it up, keeps it current, and watches what happens next. In practice, nobody does which is why you're reading this page. The difference isn't the tools; it's ownership. We watch what every reminder did, track the disputes that stall payments, escalate what's aging, and put the whole picture in front of you weekly. Software is a hammer. We're the person who shows up and builds the fence.
A full-time AR hire costs $45K–$65K+ before benefits, needs managing, takes vacations, and leaves. An admin doing AR "on the side" produces exactly the inconsistent follow-up you have now, not because they're bad at it, but because it's nobody's actual job. AiranSuite costs a fraction of a hire, runs on a system instead of a person's memory, and is backed by an accounting firm rather than a single employee's judgment.
No. Factoring buys your invoices at a discount, you get cash fast but give up 2–5% or more of your revenue, and someone else owns the client relationship. We don't buy anything and we don't advance anything. We make your own receivables process work properly, so you collect your full invoice value, faster, with your client relationships intact.
YOUR CLIENTS & YOUR MONEY
The relationship and the cash
Every invoice, reminder, and payment link carries your business's name and branding — from your clients' perspective, your business simply got organized about billing. There's no "AiranSuite" appearing in their inbox. Many clients quietly appreciate it: consistent, professional invoicing is easier to work with than sporadic follow-up.
The opposite, in practice. What damages relationships is the current pattern: silence for 60 days, then an awkward call from the owner. Structured reminders are predictable, professional, and expected — big companies do this as a matter of course. You approve the tone and cadence before anything goes out, and any account you flag as sensitive gets handled exactly the way you specify.
Never. Every payment goes directly into your own merchant and bank accounts — Stripe, your bank, wherever you already receive money. We see the payment data so we can apply it to the right invoice, but the cash never routes through us. There's no scenario where your money sits in an AiranSuite account.
The dispute gets logged the day it surfaces — what the question is, who raised it, what's needed to resolve it. We chase the resolution internally (missing detail, corrected line item, documentation) and keep you informed. What we don't do is let it disappear into an inbox while the invoice quietly ages, which is what's happening to disputed invoices in most businesses right now.
Honest answer: mostly no, and we won't pretend otherwise. Invoices past 120+ days with no contact have a low recovery rate no matter who works them, and genuinely delinquent debt belongs with a licensed collection agency or attorney — which we are not. What we can do is triage your old AR honestly (some of it is recoverable with proper follow-up), and more importantly, build the process that stops invoices from ever aging like that again.
MONEY & COMMITMENT
Pricing, contracts, and results
A flat monthly fee plus a one-time setup fee, scoped to your invoice volume on the Receivables Review — so you know the exact number before you commit. Two things we deliberately don't do: no percentage of what's collected (that's collection-agency territory), and no long-term lock-in to hide a price that doesn't pay for itself. For a business doing $1M–$5M, the fee is a fraction of one AR hire — and typically a fraction of what one month of compressed collection time frees up.
For first-time clients, we require an initial 3-month commitment.
The first 90 days give us enough time to set up your receivables process, clean up the workflow, establish follow-up rhythms, track payment delays, and show meaningful improvement. After the initial 3-month period, the service continues month-to-month, billed in advance.
We do not lock clients into long-term contracts just to keep them. We keep your business by performing.
If you prefer to pay annually, we offer a 20% discount.
Honest timelines, starting from the day you sign. The first ~7 business days are setup — connecting your systems, migrating open invoices, building your templates and reminder cadence. No results happen here, and anyone who claims otherwise is skipping the work. Weeks 2–3: visibility — your first weekly AR view, which for many owners is the first complete picture of their receivables they've ever had. Weeks 3–8: behavior — invoices going out on time, reminders landing on schedule, stalled accounts getting motion. Months 2–4: the number that matters — measurably shorter time from invoice to payment. Collection cycles turn over in weeks, not days, so that's simply how long real movement takes to show in the data.
Then we'll be the ones who tell you. Every weekly report shows you exactly what moved and what didn't — there's nowhere for underperformance to hide, which is intentional. And because it's month-to-month, "this isn't working" is a one-conversation fix, not a contract negotiation. We'd genuinely rather lose a client honestly than keep one on inertia.
TRUST & LOGISTICS
Access, security, and getting started
Airan LLC — the accounting and financial-operations firm at airancorp.com. Same legal entity, same team, same ownership. AiranSuite is our managed receivables service line with its own front door, not a separate company. The people running your receivables reconcile books and close months for a living.
Accountant-level access to your accounting system (QuickBooks, Xero, or Wave — the same access type your bookkeeper or CPA already has) and connection to your payment processor for payment data. We work under written authorization that defines exactly what we can and can't do, credentials are managed properly — no shared passwords in email — and access ends when the engagement does.
We treat your data the way an accounting firm has to, access limited to the people working your account, systems with proper authentication, and no selling, sharing, or repurposing of your client information ever. Payment card data never touches our systems at all. it stays with your payment processor (Stripe, PayPal, etc.), which is exactly where it should be.
Typically 2–3 weeks from signed agreement to the process running: connecting your systems, migrating open invoices and estimates, building your templates and reminder cadence, and reviewing tone with you. Your time investment is front-loaded and small, a kickoff call, approvals on templates and cadence, and introductions where needed. After go-live, most owners spend a few minutes a week reading the AR view.
No, we work alongside them. Your bookkeeper keeps doing the books; we run the receivables process and sync everything into the ledger cleanly, which honestly makes their job easier. Nothing about AiranSuite requires you to change your bookkeeper, your CPA, or your accounting system. If you don't have a bookkeeper, that's a different conversation. We're also equipped to provide you bookkeeping services.
STILL HAVE A QUESTION?
Ask it on the Receivables Review.
30 minutes, no pitch. Bring your hardest question and your aging report, you'll get a straight answer to both.